Frequently asked questions

Shipping

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Delivery times

Because we ship from our overseas warehouses to the United Kingdom, delivery times will be somewhat longer.

Processing Time
Orders are processed within 1 business day. Online orders are not processed on weekends or public holidays.

Delivery Time
The average delivery time is 5–9 business days, shipping times could be slightly longer due to customs processing.

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Shipping costs

We cover the shipping costs for all orders. All products from Evora Lane are delivered to your home for free.

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Where's my Order?

Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. You can track your package via our website. Click HERE to track your order.

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Can I cancel an Order?

You can cancel your order by contacting us before your order has shipped. After the order ships, cancellation is no longer possible.

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Delays & Lost in transit

We are not responsible for customs delays, but we work with our couriers to ensure all packages reach customers. If a package is lost or delayed, please contact us immediately and we will assist in resolving the issue.

Returns & Refunds

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How to return an item

If you want to return your purchase, please contact us at Info@evora-lane.co.uk within 30 days of the delivery of your order. We will be happy to assist you in returning your order to us for a refund.

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Return shipping costs

  • Return shipping costs are the responsibility of the customer unless the item is faulty. We do not provide prepaid return labels.
  • Returns are processed via our European returns facility in the Netherlands. Return instructions and the correct return address will be provided after your request.
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When will I receive my refund?

Once your return is received and inspected, refunds will be processed within 7 days to the original payment method.

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How long do I have to return?

We offer a 30-day return policy. If you want to return your purchase, please contact us at Info@evora-lane.co.uk within 30 days of the delivery of your order.

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Return conditions

  • Most items purchased from our website are eligible for return, subject to the conditions below.
  • The goods must be unused, unworn and unwashed.
  • The original packaging and tags must be present.
  • The item is in a resellable condition.
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I have received a faulty or an incorrect item, would there be a charge to return?

If you have received a faulty item or you believe your order is faulty, please contact us immediately with photos or a short video showing the issue. We will arrange a full refund, a replacement or a return at our expense within 7 days.

Contact us

At Evora Lane, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.

Whether you need help with product inquiries or simply want to share your experience, please contact us.

Company name: Agency JS Limited

Company number: 76627078

Email: Info@evora-lane.co.uk

Telephone number: +44 20 3769 1029

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077, Hong Kong

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